Basic Approach
The MITSUBISHI MOTORS Group believes that its stakeholder relationships are extremely important to its achievement of sustainable corporate growth. Through dialogue and other forms of engagement, the MITSUBISHI MOTORS Group clarifies its responsibilities and issues, and strives on a daily basis to improve its operations.
By further deepening dialogue with our diverse stakeholders, we will continue to sincerely address society’s expectations and challenges and incorporate our understanding of them into the Group's business activities.
Stakeholder Identification
Through business, MITSUBISHI MOTORS and the Group are involved with a host of individuals and organizations. From the standpoint of realizing a sustainable society and enhancing our corporate value, we have identified our most important stakeholders as consumers and our customers, business partners, shareholders and investors, employees and local communities.
Dialogue with Stakeholders
| Stakeholders | Policies on Dialogue | Opportunities for Dialogue | Frequency | Reflecting Input in Our Business |
|---|---|---|---|---|
| Consumers and our customers | Promote activities that better reflect customer input in our products and services. | Customer Service Center, sales companies, after-sales services | Ongoing |
Promoting customer satisfaction activities Improving products and services |
| Website, social networks | Ongoing | |||
| Customer satisfaction surveys | As necessary | |||
| Events, TV/newspaper/ magazine advertising, email magazine |
As necessary | |||
| Business partners | Engage in communication aimed at coexistence and coprosperity based on mutual trust. | Contact for inquiries, Business Partner Helpline | Ongoing | Building relationships aimed at coexistence and coprosperity based on mutual trust |
| Suppliers Meeting, presentations, events, specialized websites | As necessary | |||
| Participation in industry organizations | As necessary | |||
| Shareholders and investors |
Disclose business and financial information and results in an appropriate manner and time. Conduct constructive dialogue aimed at sustainable growth and enhanced corporate value |
IR inquiry contacts | Ongoing | Promoting initiatives targeting sustainable growth and enhanced corporate value |
| Interviews | As necessary | |||
| Financial results briefings | Four times per year | |||
| Mid-term business plan briefings | As necessary | |||
| Individual initiative briefings | As necessary | |||
| Shareholders’ meeting | Once per year | |||
| IR websites | Ongoing | |||
| Events, email magazines | As necessary | |||
| Integrated report | Once per year | |||
| Employees | Two-way communication for fostering teamwork and a sense of unity based on the principle of mutual trust and mutual responsibility between labor and management. | Labor management discussions | As necessary | Creating a safe and rewarding working environment |
| Consultation offices (Employee Consultation Office, Outside attorney consultation (Helpline), MITSUBISHI MOTORS Global Hotline) | Ongoing | |||
| Town hall meetings with Executives | As necessary | |||
| Internal websites | Ongoing | |||
| Engagement survey | Once per year | |||
| Local communities |
Build good relations with local communities. Engage in dialogue with diverse stakeholders to resolve social and environmental issues. |
Local community consultation desks, websites | Ongoing | Promoting initiatives to resolve social and environmental issues |
| Collaborations with municipalities | As necessary | |||
| Social contributions | As necessary | |||
| Community events | As necessary | |||
| Plant tours | Ongoing |
Examples of Stakeholder Dialogues
Consumers and our customers
If a customer points out issues related to quality or defects, we seek to resolve the customer issue in collaboration with sales companies and drive quality enhancements. In addition, feedback and opinions about product functionality, or opinions about specifications, are shared with relevant divisions and used to improve product capabilities even further. To educate employees about the customer’s perspective, we also distribute videos of the feedback with images and explanations of relevant points on the intranet so that employees can access to firsthand customers’ opinions. Noteworthy comments and opinions including those that are particularly important are periodically reported to management.
Shareholders and investors
We proactively disclose information to shareholders and investors, and strive to ensure transparency and credibility through constructive dialogue. Specifically, to enhance understanding of MITSUBISHI MOTORS, we disclose various information through our website, issue publications, and hold briefings on our mid-term business plan and financial results. Furthermore, we regularly exchange views with numerous investors about our management strategies, financial information, and non-financial information, including on the environment. We extensively circulate the opinions and evaluations received from shareholders and investors within the Company, including to management, to utilize knowledge from capital markets in our management and business activities. Through this sort of internal feedback, we aim to enhance corporate value through sustainable growth.
Local communities
We contribute to the realization of resilient communities through activities that meet local needs. As examples of activities that take advantage of our products’ distinctive characteristics, after concluding disaster cooperation agreements with local governments, we provide support by loaning “MITSUBISHI MOTORS PHEVs” that can tap power they have generated themselves for use in emergencies. We will support the safety and security of the lives of local people with “the Power of PHEV Driving” and “the Power of Electricity.”