human rights

We established our “Human Rights Policy” after consultation with experts and approval by the Executive Committee, with the aim of conducting our business activities in a manner that respects the human rights of our stakeholders.
This policy outlines fundamental matters such as support and respect for international standards and norms regarding human rights, and matters for compliance. The policy also stipulates specific measures to prevent and reduce negative impacts on human rights, to provide remedial measures, and to provide education for officers and employees. This policy has been translated into English and made available on our website to all our stakeholders in Japan and overseas.
In article 8 of the MITSUBISHI MOTORS Group Global Code of Conduct, “Respect Human Rights and Diversity, Provide Equal Opportunity,” stipulates that discrimination, retaliation and harassment are not permitted in any form or to any extent, and that the diversity of suppliers, customers, executives, employees and local communities shall be respected in addition to respecting human rights.
In addition, taking into account domestic and international laws and requirements related to environmental and human rights risks, we are reviewing revisions to existing standards such as the “Human Rights Policy” and “Supplier CSR Guidelines,” and considering the establishment of due diligence policies related to the environment and human rights, with input from outside experts.

Our Human Rights Policy stipulates the following content, as well as items to be complied with and addressed.

<Human Rights Due Diligence>

Mitsubishi Motors will identify, prevent, or mitigate negative impacts on human rights which may be caused by our business activities through the application and support of human rights due diligence processes.

<Remediation>

Where Mitsubishi Motors identifies that it has caused or contributed to a negative impact on human rights, we will provide for or cooperate in legitimate internal and external processes to provide remediation.

<Ensuring Transparency and Accountability>

Mitsubishi Motors will provide appropriate education or training to all the executives and employees so that this policy is embedded in our business activities. We will ensure that our group companies comply with this policy. We will also request that our suppliers comply with the "Supplier CSR Guidelines" based on this policy. In order to ensure transparency and accountability, we will disclose our initiatives on respect for human rights through our website.

Coinciding with Human Rights Day on December 10, to raise awareness, each year MITSUBISHI MOTORS’ Executive Officer, President &CEO disseminates a message to all officers and employees regarding respect for human rights, emphasizing the importance of sincere words and actions, as well as enhancing awareness of our human rights policy and explaining the importance of our human rights initiatives. Our policies and activities for promoting and realizing respect for human rights are described below.

Based on domestic and international laws and requirements concerning environmental and human rights risks, we have commenced discussions—including external experts—on revising existing codes such as our Human Rights Policy and establishing a code of conduct for environmental and human rights due diligence.

Our Group, led by top management and centered on the Sustainability Department, Human Resources Department, Procurement Department, and Administrative Department, is engaged in activities to respect human rights, also drawing on advice from external experts. Furthermore, we have positioned risks related to business and human rights as one of the priority risks with significant potential impact and high urgency. These risks are integrated into the company-wide risks managed by the Internal Control Committee and are appropriately managed.

In November 2024, the Company established the Human Rights Committee chaired by the Representative Executive Officer,President & CEO. The Committee is held approximately three times a year to discuss major human rights-related matters,and important matters are reported to and deliberated by the Board of Directors. Matters reported to and deliberated by the Board of Directors are shared by the Human Rights Committee members with relevant divisions and are used to improve efforts to respect human rights both internally and externally.

<Employee Education and Training>

In FY2024, we conducted a total of 730 hours of human rights training for 760 employees, including entry-level employees, mid-career employees and newly promoted managers (department general managers and section managers). Trainings for executives were also conducted. In addition, we launched an e-learning program on “Business and Human Rights.”

As we advance our human rights initiatives, communicating and engaging with stakeholders in various ways is considered essential. We recognize that carefully and clearly explaining the significance of these efforts helps foster shared understanding and cooperation. Furthermore, dialogue provides an opportunity to reflect on our own initiatives and drive improvement.

Currently, MITSUBISHI MOTORS is engaging with key suppliers to promote understanding of our fundamental procurement principles, including our commitment to respect human rights, and to raise awareness of particularly relevant laws as well as regulations. Going forward, we plan to explain and engage in dialogue with a broader range of suppliers concerning matters requiring compliance and cooperation based on international standards on business and human rights.
(Details of Explanations and dialogues conducted to date to comply with particularly noteworthy laws and regulations described under each relevant section.)

<Communication through Various Media>

MITSUBISHI MOTORS articulates its fundamental principles on human rights through its Human Rights Policy and the international standards it supports and respects. These commitments are disclosed and communicated by publishing them in the Sustainability Report and on this website.
In addition, progress and challenges related to human rights initiatives are shared company-wide through reports to the Sustainability Committee and Human Rights Committee, chaired by the CEO.
Key deliberations and reports from this committee, along with specific human rights initiatives, are also disclosed externally through publication in our Sustainability Report and on this website to ensure transparency and accountability.
Sharing and communicating information on our principles and concrete actions, both internally and externally, we clarify our position and key human rights challenges.

<Continuing Human Rights Due Diligence Efforts>

MITSUBISHI MOTORS is committed to identifying potential adverse human rights impacts associated with its business activities through a human rights due diligence framework and to preventing or mitigating such impacts.These efforts are  based on the OECD Due Diligence Guidance for Responsible Business Conduct (hereinafter referred to as the OECD Guidance) issued by the Organization for Economic Co-operation and Development (OECD). By continuously implementing these measures, MITSUBISHI MOTORS strives to build a more sustainable supply chain by addressing the social and environmental risks associated with our business activities.

<Human Rights Impacts and Opportunity Management>

Identification and Assessment of Salient Human Rights Risks Across the Value Chain MITSUBISHI MOTORS works with external experts to identify and assess salient human rights risks across its value chain and consider prevention and mitigation measures. For identifying and assessing human rights risks, we created a risk map using  guidelines published by the Global Compact Network Japan, evaluating and prioritizing each risk category by its severity and likelihood of occurrence.

(For further details, see: Human Rights Risk Assessment [Human Rights])

<Reporting High-Priority Human Rights Risks [Human Rights]>

In FY2024, MITSUBISHI MOTORS identified high-priority human rights risks based on a risk map incorporating opinions and verification from third-party experts and reported these risks to the Human Rights Committee. These risks were designated as key issues requiring our company's future attention. We will continue to regularly review and update our risk assessments to ensure timely and effective responses to emerging human rights concerns.

<Human Rights Risk Assessment [Human Rights]>

Based on the results of our human rights risk evaluation, MITSUBISHI MOTORS is currently prioritizing identified risks and considering appropriate corrective and preventive measures for each. This assessment is conducted in collaboration with external experts to ensure objectivity and alignment with international standards.

(For further details: Human Rights Impacts and Opportunity Management, Remediation Measures)

Assessment at Major ASEAN Production Site [Human Rights]
In FY2024, MITSUBISHI MOTORS conducted a human rights assessment at Mitsubishi Motors Philippines Corporation (MMPC), a key production base in ASEAN. Ensuring meaningful participation and accurate impact evaluation, the assessment involved one-on-one interviews between the assessment agency and employees of diverse attributes. An independent external assessment agency carried out the assessment and ensured the objectivity of the assessment and its alignment with international standards.

(For details on Prevention, mitigation, and remedial actions are described in Related Matters: Prevention, Mitigation, and Remedial Actions [Human Rights])
Examples of assessment items: wage practices (pay records, overtime, unlawful deductions), child labor (employment under age 15), forced labor (freedom of movement and resignation), discrimination (harassment), health and safety (training, education, emergency preparedness), and access to remedy (consultation channels). These were evaluated in consultation with the external assessment agency, referencing ILO standards and industry initiatives.

Starting in FY2024, MITSUBISHI MOTORS began leveraging AI-based tools to analyze and investigate potential connections with suppliers related to conflict minerals and other issues as well as to identify supply chain segments at risk of violating national human rights laws as part of its human rights due diligence across the supply chain.
By employing AI, we are able to conduct more comprehensive data-driven analyses and investigation of our global supply chain, enhancing the accuracy.
Given the complexity and global scale of our supply chain, encompassing a wide range of raw materials and regions, the scope of investigation is vast. Therefore, we prioritize investigations based on factors such as human rights risk level, export destination, vehicle model, part type, and the raw materials involved. These investigations are conducted in collaboration with suppliers.
In FY2024, we conducted AI analysis targeting transactions with approximately 800 our major suppliers. Based on the results, we requested written survey cooperation from 155 companies. Where responses indicated potential concerns, after reviewing the responses from suppliers, we determined that additional investigation was necessary for a certain number of suppliers. We conducted direct interviews and initiated ongoing monitoring for those requiring further investigation.We will continue conducting ongoing monitoring and expanding our human rights due diligence practices. This aims to strengthen our commitment to respecting human rights and reduce risks associated with human rights issues.

<Supplier CSR Guidelines [Supply Chain]>

MITSUBISHI MOTORS has established the “Supplier CSR Guidelines” to address risks such as forced labor, conflict minerals, including cobalt and mica, and to achieve sustainable growth throughout the entire supply chain. We share these guidelines with all business partners and collaborate to advance CSR.
Compliance with these guidelines is a top priority in our procurement activities. Therefore, our executives request thorough adherence to these guidelines across the entire supply chain at venues such as supplier briefings.
These guidelines reflect our Human Rights Policy and include key principles such as the elimination of discrimination, child labor, and forced labor. We request our suppliers to commit to these principles and submit “Supplier Agreement Confirmation Form.” For new suppliers, business transactions begin upon submission of these documents. MITSUBISHI MOTORS continuously monitors and verifies compliance to ensure the effectiveness of these agreements.
These practices are consistently implemented at our major overseas production sites, including Mitsubishi Motors (Thailand) Co., Ltd. (MMTh), Mitsubishi Motors Krama Yudha Indonesia (MMKI), and Mitsubishi Motors Philippines Corporation (MMPC).
Effective supply chain management requires clear communication and mutual understanding. Each year at the end of the fiscal year, we host procurement policy briefings for the upcoming fiscal year, attended by approximately 300 suppliers. Additionally, we hold small-group meetings (about 20 companies per session, 9 times in total) between our executives and members of the Mitsubishi Motors Suppliers Association, a voluntary organization of around 180 companies. These meetings foster close dialogue at the executive level.
Through the management framework based on the Supplier CSR Guidelines, we promote two-way communication with suppliers. The guidelines, grounded in our Human Rights Policy, call for proactive human rights practices and require suppliers to submit a signed agreement, reinforcing the credibility and effectiveness of our approach.

As previously noted, MITSUBISHI MOTORS conducted a human rights assessment in FY2024 at a key ASEAN production site, Mitsubishi Motors Philippines Corporation (MMPC). The assessment found no serious violations impacting the rights of employees or business operations. However, to further reduce human rights risks, we have  established a process regularly reviewing the situation. This involves summarizing the assessment results, identifying areas for improvement and assigning the responsible departments, monitoring implementation progress and reporting  to the Sustainability Committee. Based on these findings, we continuously review and refine our internal systems.
We also plan to share these initiatives across the group to promote knowledge-sharing to prevent similar issues from arising in the future.
Going forward, we will expand the scope of human rights assessments to additional sites. This will include identifying key risks, developing prevention and mitigation strategies, and enhancing the monitoring of these measures and the disclosure of relevant information.
(For details on this assessment, please see “Human Rights Risk Assessment “[Human Rights])

To strengthen CSR practices among our suppliers, MITSUBISHI MOTORS conducts third-party assessments across four  key areas:” Environment,” “Labor and Human Rights,” “Ethics,” and “Sustainable Sourcing”. We continue to expand the  number of suppliers undergoing assessment, while focusing on improving the scores of those which have already been evaluated (which together represent approximately 90% of total procurement value).

MITSUBISHI MOTORS is currently reviewing and planning to issue a revised version of the Supplier CSR Guidelines after confirming required items and expanding stipulated provisions.
In addition, we plan to strengthen measures to prevent and remedy human rights risks in the supply chain of raw materials for EV batteries.
Recognizing the importance of audits and on-site inspections for suppliers identified as high-risk, we are exploring appropriate engagement strategies for Tier N suppliers, at the raw material and refinery levels.

According to the OECD Due Diligence Guidance, remedial measures refer to substantive outcomes that provide redress for adverse human rights impacts or mitigate and restore such impacts. Going forward, as MITSUBISHI MOTORS commenced full-scale human rights due diligence in FY2024, we are currently developing specific remediation processes. Once implemented, these measures will be disclosed through our Sustainability Report and corporate website, just as we do with other disclosure items.

Human rights initiatives require ongoing and iterative efforts. Therefore, the OECD Guidance emphasizes the importance of follow-up on the content and outcomes of actions addressing individual human rights issues, as well as reflecting on the adequacy of the management framework system. These reviews will incorporate stakeholder feedback, changes in domestic and international regulations, and updates to global standards and guidelines.
As part of our due diligence framework launched in FY2024, we are also considering how best to disclose and communicate the outcomes of these reviews. Any future reviews will be published via our Sustainability Report and website.

MITSUBISHI MOTORS plans to enhance its information disclosure, including the disclosure of prevention and mitigation measures to meet international sustainability standards and due diligence reporting obligations across countries and regions. In addition to annual reporting through our Sustainability Report, we will ensure transparency through timely disclosure on our website as necessary.

When MITSUBISHI MOTORS is found to have caused, contributed to, or is directly linked to adverse human rights impacts through transactional relationships, we take appropriate remedial action through internal and external procedures.

When MITSUBISHI MOTORS is found to have caused, contributed to, or is directly linked to adverse human rights impacts through transactional relationships, we take appropriate remedial action through internal and external procedures.

JaCER provides the “Dialogue and Remedy Platform,” a non-judicial grievance mechanism aligned with the UN Guiding Principles on Business and Human Rights. The organization supports and promotes member companies' grievance handling from a professional standpoint. All stakeholders along the value chain can submit reports. With JaCER's support, MITSUBISHI MOTORS strives to ensure the legitimacy of complaint handling mechanisms while enhancing the effectiveness and efficiency of grievance resolution.

To respond swiftly to human rights concerns, MITSUBISHI MOTORS has established consultation desks both inside and outside the company, as well as a Global Whistleblowing Hotline that supports multiple languages. This system enables employees to report and consult on human rights issues. The Global Internal Reporting Hotline is operated by specialized companies, offering primary reception points in 14 countries and handling reports in 13 languages for employees of MITSUBISHI MOTORS and its major affiliated companies.

We have established a Customer Service Center for our customers nationwide. This center serves as a direct point of contact for addressing all customer feedback, inquiries, opinions, and requests regarding vehicle purchases and handling. We also handle opinions and concerns regarding human rights matters.

We operate the “Business Partner Consultation Desk” as a dedicated consultation desk for business partners to report human rights concerns and other compliance issues. It is part of our efforts to promote fair trade practices in accordance with the “Guidelines for Fair Trade Practices in the Automotive Industry” issued by the Ministry of Economy, Trade and Industry (METI). Through this desk, we receive feedback and reports on matters such as legal violations, misconduct, unfair practices, or human rights violations within our procurement activities. By identifying issues early and taking prompt corrective action, we strive to ensure compliance and strengthen fair trade practices across our supply chain.
All reporting channels guarantee confidentiality and anonymity for users, ensuring that those who report or seek advice will not face any disadvantage or retaliation. When investigation needs to extend beyond our organization to a business partner, we collaborate with partner’s compliance officer to resolve the matter under a prior agreement that prohibits identifying the reporter or any retaliatory actions. Details of responses and remedial measures taken in cases of human rights violations or suspected violations will be disclosed on our website in a timely manner and included in our Sustainability Report.

MITSUBISHI MOTORS joined the Japan Association for Corporate Engagement and Remediation (JaCER) to establish a grievance mechanism accessible to all stakeholders in the value chain (including external stakeholders).
Participation in External Initiatives MITSUBISHI MOTORS actively participates in the Industrial Federation for Human Rights, Tokyo and the Mitsubishi Group Human Rights Enlightenment Committee.
We incorporate the latest insights gained through these initiatives into our human rights awareness activities and internal training program.
The above outlines MITSUBISHI MOTORS' human rights initiatives. Through these initiatives, we will continue working toward sustainable growth as a responsible member of society.